1. Data Accuracy
AptZion Private Limited strives to provide high-quality market research, intent signals, and lead data using professional care and industry-standard processes. However, the Client acknowledges that:
- Data may change: Market conditions, company details, roles, contact availability, and buyer intent can change rapidly and may not reflect real-time status.
- Third-party sources: Our services may rely on data and signals sourced from third parties and publicly available information. While we apply validation and quality checks where feasible, we do not guarantee 100% accuracy, completeness, or real-time correctness of such data.
- No guarantee of outcomes: We do not guarantee specific commercial outcomes (e.g., conversion rates, meetings booked, pipeline, or revenue) because results depend on factors outside our control (including the Client’s product, pricing, sales process, and follow-up).
2. Deliverables (SOW-Controlled)
All deliverables (including formats, quantity/volume, targeting criteria, campaign parameters, research outputs, and reporting cadence) are as defined in the specific Statement of Work (SOW) or Service Agreement executed between AptZion and the Client. In the event of any inconsistency between this policy and an applicable SOW, the SOW will govern for that engagement.
3. Timeline and Delivery Windows
Delivery timelines will be as specified in the SOW. Unless otherwise agreed in writing, delivery estimates are provided as standard windows (not fixed deadlines) and may vary based on factors such as:
- Sample size and volume requirements
- Targeting complexity (e.g., niche personas, seniority, multi-geo targeting, strict firmographics/technographics)
- Industry and compliance constraints (including regulated sectors)
- Client approvals and feedback cycles
- Data availability, platform constraints, and third-party dependencies
Where delays are reasonably anticipated, AptZion will communicate updated timelines in good faith.
4. Client Cooperation and Responsibilities
The Client is responsible for providing accurate, complete, and timely information necessary for AptZion to perform the services effectively, including (as applicable) targeting criteria, inclusion/exclusion lists, ideal customer profile (ICP), geographies, messaging/offer details, suppression lists, compliance requirements, and access to relevant tools or systems. AptZion is not responsible for inaccuracies, underperformance, or delays caused by incomplete inputs, late responses, or changes in Client requirements outside the agreed scope.
5. Limitation of Liability (Business Decisions)
AptZion’s deliverables are provided for informational and operational support purposes. The Client remains solely responsible for evaluating and using the deliverables and for any business decisions, actions, or outcomes based on them. AptZion shall not be liable for any losses arising from decisions made in reliance on the provided market research, intent data, or lead data, including indirect, incidental, consequential, special, or punitive damages.